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Grievance officer

Under India's Digital Personal Data Protection Act, 2023, you have the right to escalate a privacy concern. Our grievance officer is the designated contact for those escalations. For routine support, please start with the help chat.

Last updated · May 2026

Contact details

Name
TBD
Phone (office hours)
+91 80 0000 0000
Postal address
TBD

What to send

  • Your name and mobile number used at booking.
  • The booking reference (e.g. BK-XXXXX-XXXX) if applicable.
  • A clear description of the issue and what you'd like resolved.
  • Any screenshots, photos, or documents that help.

We aim to acknowledge within 24 working hours and resolve within 14 days of receipt.

Issues outside scope

The grievance officer handles privacy and data-rights complaints. For booking issues (incorrect bill, no-show, vehicle damage), please use the help chat — the AI routes complex cases to our customer-support team and a ticket is raised automatically.