Privacy policy

Automac’s is operated by Automac’s, registered at Bengaluru, Karnataka, India. For privacy questions reach the grievance officer at /legal/grievance or by email at support@example.in.

We collect only what we need to run a doorstep service business.

• Identity: mobile number (verified via OTP), name, optional email, optional PIN hash for fast sign-in.
• Service address: the address you book a service at, and the optional GPS pin you share at booking. Saved addresses live in your account for one-tap re-use.
• Vehicle: the make / model / variant you book for. Used to match parts and pricing.
• Booking history: what you booked, when, what was performed, what you paid.
• Communications: messages exchanged with the AI help chat and any support tickets you open.
• Device + log data: standard server logs (IP, user-agent, request paths) for security and abuse prevention.

• To fulfil the services you book (assign a technician, send arrival OTP, take payment).
• To keep you informed by SMS / WhatsApp / in-app on the status of your booking.
• To improve the product — aggregate analytics, never identifying individual customers.
• To comply with tax, accounting and legal obligations (GST e-invoices, retention).
• To prevent fraud and abuse.

We don't sell your data. We share strictly what is necessary with:

• The technician assigned to your job — name, phone, address, vehicle, items booked. Phone is masked through our system where the integration supports it.
• Payment partners (e.g. Razorpay) when you opt to pay online. They handle the card / UPI rails; we never store full card numbers.
• Communication providers (SMS / WhatsApp / email) to deliver booking-related notifications.
• Compliance partners for KYC of technicians and for tax filings.

We use a single first-party cookie (sayds_session) to keep you signed in. We don't use third-party advertising cookies. Analytics is aggregated and contains no personally-identifying information.

• Active account data: as long as your account is open.
• Booking + invoice records: 8 years (statutory retention under Indian tax law).
• Server logs: 30 days unless flagged for investigation.
• Support tickets: 12 months after closure.

You can access, correct, or erase your personal data, withdraw consent, and nominate another individual to exercise these rights on your behalf in case of incapacity. See /dpdp for the full list and how to exercise them.

Automac’s is not intended for users under 18. We don't knowingly collect data from minors. If you believe a minor has shared data with us, write to us and we'll delete it.

We may update this policy as the product evolves. Material changes are highlighted with a banner and an updated “last updated” date at the top of this page.